Three technicians,jobs of everylength.
A Greater Springfield carpet and upholstery cleaning business trading since 1999, running three technicians with a van each. Job length is the whole problem: an even split of stops is not an even split of the day.
| Business | Nu-Look Carpet & Upholstery Cleaning |
| Trading since | 1999 |
| Based | Springfield QLD — Greater Springfield, Ipswich and surrounds |
| Team | Three cleaning technicians, one van each |
| Work routed | Carpet and upholstery cleaning, tile and grout, leather, repairs, vacate cleans |
| Plan | Team |
| Used for | Job assignment, sequencing around time on site, live status, proof of completion |
Greater Springfield, Ipswich and surrounding suburbs, Queensland
Field service is not a parcel round
A courier's stops are roughly interchangeable — two minutes at the door, then the next one. A cleaning day is not built that way. One booking is forty minutes of upholstery; the next is a four-bedroom vacate clean that will hold a technician until mid-afternoon.
Split that day evenly by number of jobs and one van finishes at two while another is still working at seven.
- 01Job lengths vary by hours, so an even split of stops is not an even split of the day.
- 02Vacate cleans are deadline work — a handover does not move because a job ran late.
- 03Assigning by suburb sent two technicians past each other on the motorway.
- 04A job that ran over meant phone calls, not a re-plan.
How they run the day
- 01
Bookings become stops
Each job is entered with its address, the service type and how long that service takes at the door.
- 02
The day is divided across three technicians
By hours available and where each van starts, not by postcode — so nobody finishes at two and nobody finishes at seven.
- 03
Deadline jobs get a window
Vacate cleans tied to a handover carry a time window the solver has to satisfy, and it reports if the day cannot hold it.
- 04
The technician works the list
Next job, address, access notes and the expected time on site, on the phone. Navigation hands off to whatever they already use.
- 05
Completion is evidenced
Photos and a completion time land against the job, ready for the agency or the invoice.
Time on site is not a note beside the booking. It is the number the solver divides the day by.
| Upholstery — lounge suite | 45 min |
| Standard carpet clean, 2 bed | 90 min |
| Tile and grout, wet areas | 2 h |
| Vacate clean, 4 bed + flea spray | 4 h |
| Burn or seam repair | 30 min |
What the change actually was
The day is visible
Three technicians on one board. Who is where, what is left, and which van can take the call that just came in.
Long jobs sit right
Because time on site is part of the plan, a half-day vacate does not get stacked behind two other bookings.
Proof for the agency
Photos and completion times attached to the job, so a bond query is answered with a record rather than a recollection.
Described as operations, not as a percentage. We publish figures for a named customer only once they are measured and the customer has seen them.
Two or three vans and a diary?
Put next week's bookings in and see where the solver puts them. The free tier is enough to judge it.