Question 1

How does the AI label scanner work?

Accepted Answer

The AI label scanner uses your device's camera to photograph shipping labels, then processes the image through Google's Gemini AI to extract and validate delivery addresses. It handles printed labels, handwritten addresses, and can process multiple labels in a single photo.

Question 2

Can I import stops from a spreadsheet?

Accepted Answer

Yes, RouteMate supports CSV import for bulk stop entry. Simply export your delivery list from any spreadsheet application, map the columns to our fields (address, name, phone, notes), and import. All addresses are automatically geocoded and validated.

Question 3

Does RouteMate support drag-and-drop route editing?

Accepted Answer

Absolutely. After optimization, you can manually reorder stops by dragging them in the stop panel. This is useful when you need to accommodate a last-minute change or lock a specific stop to a certain position in the sequence. The route recalculates automatically.

Question 4

What is RouteMate?

Accepted Answer

RouteMate is an AI-powered route optimization platform designed for delivery drivers, couriers, and fleet managers. It automatically calculates the most efficient delivery sequence for your stops, saving you time and fuel on every route.

Question 5

Who is RouteMate designed for?

Accepted Answer

RouteMate is built for anyone who makes multiple deliveries or service calls in a day. This includes independent couriers, food delivery drivers, parcel delivery services, field service technicians, and fleet managers overseeing multiple drivers.

Question 6

What platforms does RouteMate support?

Accepted Answer

RouteMate is available as a web application that works in any modern browser, and as a native iOS app. An Android app is currently in development and expected to launch later this year. All platforms sync in real time through your account.

Question 7

How does the route optimization work?

Accepted Answer

RouteMate uses the Google Maps Directions API combined with advanced algorithms to evaluate thousands of possible stop sequences. It factors in real-time traffic, time windows, stop priorities, and vehicle constraints to find the optimal route in seconds.

Question 8

Do I need an internet connection to use RouteMate?

Accepted Answer

An internet connection is required to optimize routes and sync data. However, once a route is optimized, the turn-by-turn directions are cached on your device so you can continue navigating even if you briefly lose connectivity.

Question 9

Can I integrate RouteMate with Shopify?

Accepted Answer

Yes, our Integrations API allows you to connect RouteMate with Shopify and other e-commerce platforms. New orders can automatically create delivery stops, and completed deliveries can update order status. Setup takes about 15 minutes with our step-by-step guide.

Question 10

Does RouteMate work with other navigation apps?

Accepted Answer

Yes, RouteMate can hand off individual stop navigation to Google Maps, Apple Maps, or Waze. Tap the navigate button on any stop to open your preferred navigation app with the destination pre-filled. The route sequence stays managed in RouteMate.

Question 11

Is there a public API available?

Accepted Answer

Yes, RouteMate provides a RESTful API for programmatic access to routes, stops, optimization, and delivery status. API documentation with interactive examples is available at docs.routemate.app. Free plans include 1,000 API calls per month.

Question 12

Is RouteMate free to use?

Accepted Answer

RouteMate offers a generous free tier that includes up to 20 stops per route and 5 routes per day. This is ideal for independent drivers and small operations. Paid plans unlock higher limits, team features, and API access.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through Stripe, including Visa, Mastercard, and American Express. Annual plans are also available with a discount. Enterprise customers can arrange invoice-based billing.

Question 14

Can I change or cancel my plan at any time?

Accepted Answer

Yes, you can upgrade, downgrade, or cancel your plan at any time from your account settings. Changes take effect at the start of your next billing cycle. There are no long-term contracts or cancellation fees.

Question 15

Do you offer discounts for large teams?

Accepted Answer

Yes, we offer volume discounts for teams with 10 or more drivers. Contact our sales team at hello@routemate.app for a custom quote. We also offer special pricing for non-profit organisations and emergency services.

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